Privacy Policy

This Privacy Policy describes how Tom Claren (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from tomclaren.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page and update the “Last updated” date.

How We Collect and Use Your Personal Information

We collect personal information about you from a variety of sources to provide and improve our Services. Depending on how you interact with us, this may include:

Information You Provide Directly

  • Contact details: name, address, phone number, email.

  • Order details: billing/shipping addresses, payment confirmation, phone, email.

  • Account details: username, password.

  • Shopping activity: items viewed, added to cart, or wish-listed.

  • Customer support messages and related information.

Information Collected Automatically

We collect certain information about how you interact with our Site (“Usage Data”), such as IP address, browser type, device details, and activity, through cookies and similar technologies.

Information From Third Parties

We may receive information from:

  • Service providers (e.g., Shopify, hosting, analytics).

  • Payment processors (to securely process your transactions).

  • Marketing or advertising partners.

Any information obtained from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

  • To Provide Services: process orders, handle payments, arrange shipping, manage accounts, handle returns, and send notifications.

  • Marketing & Advertising: send promotional emails, texts, or ads (you can opt out anytime).

  • Fraud Prevention & Security: detect and prevent unauthorized or illegal activities.

  • Customer Support: respond to inquiries, improve our services, and maintain our business relationship.

Cookies

We use cookies to power and improve our Site, run analytics, personalize content, and enhance your shopping experience. You may disable cookies in your browser, but some site features may not function properly.

How We Share Your Information

We may share your information with:

  • Vendors and service providers (IT, payment processors, shipping, analytics).

  • Business and marketing partners.

  • Affiliates within our corporate group.

  • When required by law or to protect our rights.

We do not sell or rent your personal information.

User Generated Content

Any content (e.g., reviews) you choose to post publicly will be visible to others. We are not responsible for how others may use this information.

Third-Party Links

Our Site may include links to third-party websites. We are not responsible for their privacy practices, and you should review their policies before providing information.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from children under 16.

Security & Retention

We implement reasonable measures to safeguard your information, but no system is 100% secure. We retain your personal information as long as necessary for the purposes described in this Privacy Policy, unless a longer retention is required by law.

Your Rights

Depending on your location, you may have rights such as:

  • Accessing the personal information we hold about you.

  • Requesting corrections or deletions.

  • Restricting or objecting to processing.

  • Withdrawing consent where applicable.

  • Requesting portability of your data.

To exercise these rights, contact us using the details below.

Complaints

If you have concerns about how we process your data, please contact us. You may also lodge a complaint with your local data protection authority.

International Users

Your information may be transferred and processed outside your country, including in the United States, by our staff or trusted third-party service providers.

SMS Privacy Information

If you provide your phone number for SMS updates, we use it only for communication related to your orders or support. We do not sell, rent, or share phone numbers with third parties for profit.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Tom Claren
Address: 1150 NW 72nd Ave Tower, Ste 455 #5934, Miami, Florida, 33126, USA
Phone: +1 386 360 0970
Email: support@tomclaren.com
Support Hours: Monday to Friday, 09:00 – 18:00 (GMT+2)

Last updated: September 30, 2025