Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@tomclaren.com. Returns must be shipped to our return address (see below). Items sent back to us without first requesting a return will not be accepted.

For any return questions, you can always reach us at support@tomclaren.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong product. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom products (e.g., special orders or personalized items)

  • Personal care goods (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you’re unsure about a specific item, please contact us.

Exchanges

The fastest way to ensure you get the item you want is to return your original purchase. Once your return is accepted, you can place a new order for the desired product.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must still meet the same return conditions: unused, with tags, and in its original packaging, along with proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of approval or rejection. If approved, a refund will be processed to your original payment method within 10 business days.

Please note: it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@tomclaren.com.

Shipping Returns

To return your product, contact us at support@tomclaren.com for instructions.

  • Customers are responsible for return shipping costs.

  • Shipping fees are non-refundable.

  • If you are returning an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

Return Address

Tom Claren
1150 NW 72nd Ave Tower, Ste 455 #5934
Miami, Florida, 33126
USA

Phone: +1 386 360 0970
Email: support@tomclaren.com